In the following, "we", "us", "our", "me", "my", "Lozziwoo" are used to mean Jacqueline Jackson t/a Lozziwoo, "you", "your", "user", "users" means the person(s) interacting with this website and/or the Lozziwoo Boutique in Poynton.


These Terms and Conditions were last updated 4th July 2020.


Coronavirus (Covid-19) Update to Terms and Conditions

Due to the daily changing business environment as a result of the Covid-19 pandemic, the standard terms and conditions will still apply but include the following additions:

Our Poynton Boutique is open on a reduced hours/days basis compared to pre-coronavirus. Please check our Boutique page for current hours of business for consideration when ordering online or planning on visiting us.

If we or our family have to self isolate for any period, any orders will be delayed until such a point as where we can return to work. Any customers who have ordered will be notified of any delay as quickly as possible.

We thank our customers for their understanding during this time.

Website owner, the offering, and binding of Terms

This website is owned and operated by Jacqueline Jackson t/a Lozziwoo. These Terms set forth are the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the ability to view and purchase my designs on greeting cards and canvases and to view and purchase gifts selected by us, produced by other companies. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.


Who can use your website; what are the requirements to create an account

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.


Key commercial Terms

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and VAT/sales tax is available on the payments page.


Payment Terms

All items ordered via the online shop facility of this website are to be paid for in full, including delivery (where delivery is to anywhere other than our Poynton Shop for collection) prior to any item being made and/or dispatched.


Greeting Card Orders

All greeting cards ordered from our Poynton Boutique or via the online shop facility of this website are classed as bespoke, made to order items, and are subject to the terms set out below.


Canvas Orders

All canvases ordered from our Poynton Boutique or via the online shop facility of this website are classed as bespoke, made to order items, and are subject to the terms set out below.


Bespoke, Made to Order Items

  • All items ordered and paid for that are classed as bespoke and made to order are made after we receive your order and payment.

  • They are made to the specifications laid out on the product description page, with the specific requirements you request via the personalisation element of the order.

  • The information you enter on the order is copied directly onto the item ordered and although we check what we produce for errors against that provided, we do not check the information you provide for any errors of any kind.

  • We strongly recommend that you check any personalisation requests you make carefully, as these are not checked by us for accuracy and cannot be altered once the order is completed.

  • As these items are made especially for you, they are excluded from any returns or refund policy - no returns or refunds will be accepted unless it is as a result of a manufacturing defect or transit damage. Any errors in the order that are as a result of an error typed will not be refunded or replaced.



All sizes quoted are approximate. As the majority of the items offered for sale on this website and in our Poynton Boutique are handmade, variations in the physical size can occur from time to time as each item is made. These size variations are very small but we highly recommend waiting until you have received the item if you are planning on placing it into something purchased elsewhere. We reserve the right to alter the size of any product at any time.



The colour of any item shown on this website is subject to various tolerances and are a guide only. We aim to correctly reflect the true colour of the item during the process of putting the item on this website, from photography, processing and page design, however, variations can occur as a result of the screen you are using to view the item and because the majority of our items for sale are handmade, variations in colour can occur whilst they are being made. We reserve the right to alter any colour of any product at any time.

Return and refund policy

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) The cost of returning the item will be the responsibility of the purchaser (though the original shipping cost will be refunded); and (ii) the following products are not eligible for return: bespoke orders (cards and canvases), any item of jewellery, any item that has been used. All refunds will be completed upon receipt of the item.


Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.


Ownership of intellectual property, copyrights and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, illustrations, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Jacqueline Jackson t/a Lozziwoo or the third party provider of goods as detailed under any product description. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.


Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.



You agree to indemnify and hold Lozziwoo harmless from any demands, loss, liability, claims or expenses (including solicitors’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Lozziwoo be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 

To the maximum extent permitted by applicable law, Lozziwoo assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.


Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.


Promotional emails and content

If you have so selected, you agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't wish to receive such promotional materials or notices – please notify us at any time using the contact form. Please review the Privacy Policy page for full details on how we store, manage and use any data collected.


Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Manchester, UK. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Terms and Conditions